Frequently Asked Questions
What time is check-in and check-out?
Rooms are available for check-in at 4:00 p.m. Check-out is at 11:00 a.m. While we will make every effort to accommodate early arrivals, we cannot guarantee room availability before 4:00 p.m. It will be our pleasure to store your luggage in the lobby nearest your room in the event that you arrive early or want to depart later than our check-out time.
Which lobby is the right one for me?
Old Edwards Inn encompasses several acres of downtown Highlands. For your convenience, we have two lobbies where front desk agents wait to greet you warmly.
- Guests staying in the Historic Inn building, Spa Suites, Hickory Cottage rooms, Whiteside and Blue Valley Cottage rooms, Terrace on Main, Piermont, Hutchinson or Fairview House check in at the Historic Inn located at 445 Main Street.
- Guests staying in The Lodge and Falls Cottages please check in at The Lodge reception area located at 450 Spring Street.
- All guests arriving after 11:00 p.m. should check in at the Historic Inn.
Do you have any recommendations for things to do in the area?
We have plenty of brochures about the area located at our front desks, and all of our staff members are happy to give personal recommendations as well. Here is a link to a guest favorite to help you plan activities during your stay.
Are you pet friendly?
No pets are permitted on the property. Only service animals as defined under the ADA are permitted and must be under the handler's control at all times. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, and we do not allow these on-premises. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property. There are now select dog-friendly rooms available at our 200 Main property. A handy link is found in the footer of this page.
We follow the ADA guidelines described in the ADA 2010 Revised Requirements: Service Animals.
Is there laundry service?
Yes, our private laundry is happy to serve our hotel guests. Look for a form in your room with instructions.
Are your fireplaces wood burning?
We have wood-burning fireplaces in some of the common areas, but all guestroom fireplaces are gas.
Do you offer any kind of discount, AARP or AAA, etc.?
We do not offer any discounts, but we do have a variety of special packages, including seasonal specials.
Are your pools heated?
Yes, we have two outdoor heated mineral pools which are open seasonally.
Are your pools chlorinated and are towels provided?
Both of our pools are salt-water mineral pools, and towels are provided.
Is there a hot tub?
Yes, there are two poolside year-round hot tubs. While they are open for use at any time, quiet hours are from 10 pm - 7 am. No glass or smoking is allowed in the hot tubs.
Are there any parking fees?
No, complimentary valet parking and self parking are available.
Is there a two-night minimum?
On weekends there is a two-night minimum during peak occupancy times and a three-night minimum for some holidays.
Do you provide shuttle service from the airports?
Are there any resort fees?